Privacy Policy

This Privacy Policy describes how Total Tankless ("we," "our," or "us") collects, uses, and shares information about you when you visit our website, request a free virtual estimate, or otherwise interact with us.

Information We Collect

We collect information that you voluntarily provide when you contact us, request a virtual estimate, or sign up for service updates. This typically includes:

• Name, email address, and phone number
• ZIP code, state, and details about your home and current water heater setup
• Messages or notes you send through our contact form
• Service history if you become a customer

We also automatically collect information about your device and browsing through cookies and analytics tools, including IP address, browser type, pages viewed, and referring URLs.

How We Use Your Information

We use the information we collect to:

• Provide your free virtual estimate and connect you with a vetted local tankless installer in your state
• Respond to your inquiries and follow up about service
• Improve our website, content, and services
• Send relevant updates, with your consent
• Comply with legal obligations

Sharing Your Information

We share your contact details only with the vetted local plumbing installer in our network who is matched to your project. That installer is contractually required to use your information solely for the purpose of completing your service request.

We may also share information with service providers who help us operate the website (analytics, hosting, email delivery), and as required by law or to protect our rights.

We do not sell your personal information to third parties.

Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect functionality.

We use Google Tag Manager and analytics tools to understand how visitors use our website. These tools may collect IP addresses and browsing patterns in aggregate form.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is fully secure, but we work to keep your data safe.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or limit our use of your personal information. To exercise these rights, contact us at info@totaltankless.com.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent changes. Continued use of the site means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Total Tankless
7566 Southland Blvd
Orlando, FL US
Email: info@totaltankless.com
Phone: (833) 350-5930